You will have to erase the drive before you can use it again.

If you forget the password, you will not be able to access the data that is on the drive or write new data to it. Important: The WD Security software uses the password to electronically lock and unlock the drive.

Select the folder labeled WD Discovery.

If the WD Security icon was not chosen to be placed on the desktop, please follow the steps below, to open from the Program Files List.

The WD Security icon on the desktop, if one was created when the application was installed.

The numbered steps below are from this method.

The WD Security icon, located within the WD Discovery sub-folder from the start menu.

Open the WD Security dialog by clicking either: For the best performance and reliability, always install the latest operating system updates.įor Windows updates, go to the Control Panel and select Windows Update.įor macOS updates, go to the Apple menu and select Software Update. The WD Security software does not support other manufacturers hard drives or WD hard drives that were not originally configured for the WD Security software.Ĭompatibility can vary, depending on hardware configuration and operating system. The WD Security software is compatible with the following Operating Systems:

Direct Attached Storage (DAS) Drives: My Book, My Book for Mac, My Book Duo, My Passport, My Passport for Mac, My Passport Ultra, My Passport Ultra for Mac, My Passport Ultra (USB-C), My Passport Ultra for Mac (USB-C), My Passport SSD, My Passport Air, My Passport Ultra Metal, WD Backup Drive Desktopįor the 'Attach a Supported WD Drive' message, please refer to Answer ID 6265: WD Security & WD Drive Utilities: Attach a Supported WD Drive.

Create a password to keep others from accessing the files on the drive.

For My Passport SSD and My Passport Go also refer to the following article: Answer ID 29790: WD Backup & WD Security: Does Not Detect My Passport SSD or My Passport Go.

For more information, please refer to Answer ID 4677: Invalid Password or Forgotten Password Message on WD Security. THE DRIVE WILL NEED TO BE ERASED BEFORE IT CAN BE USED AGAIN.

If the password has been forgotten, you will lose access to your data.

The WD Security software uses the set password to electronically lock and unlock the drive.

WD Security allows password protection of external drives that support 256-bit AES hardware encryption from unauthorized use or access.

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